Retuns And Refunds
General return policies
Please do not ship any products back until your request to return is approved by our customer service. To send a request, you may email us at sales@printerschoice.ca
Returns are accepted on compatible and remanufactured items for up to 1 year from the date of purchase subject to conditions listed below. No returns will be accepted after one year.
The RMA number is valid for 30 calendar days from the date of issue. Please return your package promptly to ensure timely refunds or replacements.
Please note that all returned cartridges must be at least 70% full to be accepted. Unfortunately, in our experience some people have used the entire cartridge and then sent it back asking for a refund. If a returned cartridge is less than 70% full, we will notify you by email. If you want the cartridge back, we can ship it at your expense, as long as it is claimed within 15 days from the date you were notified.
Estimated print yields are not a guarantee of minimum life and are not covered under warranty or return policy, but are provided to assist in supplies planning. Actual usage should be used to establish the life of the supply product in each user’s specific application. Many factors, such as print coverage per page, paper type and size, model type and environmental conditions can affect supply life. The page yield is just an approximation of the number of standard pages that can be printed with one cartridge, usually measured at 5% page coverage. 5% coverage is a standard 8.5 x 11 inch page with a light letterhead, address and three paragraphs of text double spaced. If you print mixed text and graphics or WebPages your page coverage is closer to 15% and therefore the number of pages printed with each cartridge will be less. If you are printing photos your page coverage is close to 100% and the number of printed photos will be much less than the amount the number of pages you would be able to print if you were just printing standard text documents.
Returns of defective compatible and remanufactured items
If the return date is within 90 days from the date of purchase, you can return the items for a refund (minus the original shipping charges) or request a replacement.
You will have to return the items at your expense with the tracking number and your RMA number.
The RMA number must be written on the outside shipping box, not the actual product packaging.
It is advised to ship via a traceable method such as FedEx, UPS or USPS and keep a copy of the tracking number. Please email the tracking number once available to info@printerschoice.ca. If the package is lost or not delivered to us, we will not be able to issue the refund.
Replacement options:
You may elect one of the following methods for replacing your products:
1. Return the defective item and we will ship your replacement free of charge after receiving and inspecting your returned product.
2. If you need a replacement urgently, you can choose to pay for the replacement product (with free shipping) and we will credit the same amount after inspecting your returned item. This is a security measure in order to make sure that the product is returned.
Please note that the shipping method for the replacement order will be the same as that selected in the original order.
Returns of non-defective compatible and remanufactured items
All non-defective products (items ordered incorrectly, items no longer needed, printer broke, etc.) must be returned in the original packaging in as-new condition, that is, unopened and unused.
If the return date is within 90 days from the date of purchase and the items are unopened, you can return them for a refund (minus the original shipping charges). Please note that we do not do exchanges for different products.
If the return date is after 90 days from the date of purchase, you cannot return the items. You might consider selling them at auction on eBay or list them on Craigslist.
Printers Choice will not pay for the return shipping cost. All non-defective items must be returned by the customer at their expense once the RMA is approved (you will receive a confirmation email). The RMA number must be written on the outside shipping box, not the actual product packaging.
It is advised to ship via a traceable method such as FedEx, Purolator, Canada Post or UPS and keep a copy of the tracking number. Please email the tracking number once available to info@printerschoice.ca. If the package is lost or not delivered to us, we will not be able to issue the refund.
The RMA number is valid for 30 calendar days from the date of issue; after this period the RMA will be closed and cannot be reopened.
Returns of non-defective oem/original items
If the return date is within 30 days from the date of purchase and the items are unopened, you can return them for a refund (minus the original shipping charges and a 15% restocking fee). PrintersChoice.ca will not pay for the return shipping.
If the return date is after 30-days of date of purchase or if the items have been opened, you cannot return the items.
All returns of OEM items are subject to a 15% restocking fee. Our vendors do not allow us to return non-defective items after 30 days and they charge us a 15% restocking fee.
All non-defective items must be returned by the customer at their expense once the RMA is approved. The RMA number must be written on the outside shipping box, not the actual product packaging.
It is advised to ship via a traceable method such as FedEx, Purolator, Canada Post or UPS and keep a copy of the tracking number. Please email the tracking number once available to info@printerschoice.ca. If the package is lost or not delivered to us, we will not be able to issue the refund.
The RMA number is valid for 30 calendar days from the date of issue; after this period the RMA will be closed and cannot be reopened.
Returns of defective oem/original items
Name brand OEM (original equipment manufacturer) items are covered by the respective manufacturer’s warranty. We do not guarantee or accept returns of defective OEM products. If you encounter problems or receive a defective item, please contact the manufacturer for their return procedure. There should be information inside the box on what the customer needs to do to request an exchange from the OEM. For your convenience, we listed the manufacturers’ contact information below.
Original Manufacturer Contact Information
BROTHER
1-877-Brother
1-877-276-8437
DELL
1-800-387-5757
LEXMARK
1-800-LEXMARK (539-6275)
Mon-Fri 8am-12am EST
CANON
1-866-226-6634
SAMSUNG
905-542-3837
EPSON
562-276-4350
HP
1-877-231-4351
KONICA MINOLTA
1-877-764-6658
RICOH
905.795.9659
PANASONIC
905-624-5010
OKIDATA
1-800-OKI-DATA or 905-608-5000
SHARP
1-905-568-7140
XEROX
1-800-835-6100
IBM
1-800-IBM-4YOU
(1-800-426-4968)
Wrong items shipped
If you believe you have received the wrong product, please make sure not to open it. You have 90 days from the date of the purchase to initiate a return authorization request.
To obtain an RMA, please email info@printerschoice.ca
Once the RMA is processed, you will receive a pre-paid Purolator label via email to return the incorrect item at our expense. We can either send you a replacement at no cost or issue a refund.
Shipping damage returns
If your shipment is delivered damaged, please initiate a return authorization request within 5 business days from receipt of the package. Do not throw away or alter the product or packaging; we will need a picture of the damage package in the same condition as it was received to properly establish that the damage was due to shipping. We will not accept claims for shipping damage if any of the contents or packaging have been altered or discarded. Depending on the courier used to ship your order, we will process the damage claim in one of two ways:
For some claims, we will have to contact the shipping company and file a claim. They will schedule a pickup from the customer’s location for inspection of the package.
For some other claims, we will process a return authorization for you to send the package back to our warehouse following the normal return procedure.
After we are able to properly establish that the product was damaged during shipment, Printers Choice will replace the products based on return policy.
Lost orders and wrong addresses
If the tracking number for your package shows no activity or delivery confirmation, it is possible that the shipment is still in transit or out for delivery. Packages are not always scanned at every facility they go through during shipment, so you may not see any updates for a few days.
If it has been more than 5 business days without an update, please contact our Customer Service. We will contact the shipping company and put a tracer on the package. They will investigate and get back to us with an update within 2 business days.
If the package is not found after the tracer, a claim has to be filed. Printers Choice will file the claim and continue to follow-up until the package is delivered or declared lost. Once the claim is accepted by the shipping company, we will be able to either issue a refund or send you a replacement at no cost.
However, when the tracking number shows a package was delivered and signed for and was shipped to the correct address, no claim can be filed and we can neither send a replacement nor issue a refund.
If a shipment is returned to our warehouse for some reason (the shipping address is incorrect, the shipping method was chosen incorrectly, the courier is unable to locate the recipient, etc.), we will contact you to confirm any information that is necessary to reship your package.
When are refunds/replacements processed?
Once the returned items are received, we will inspect them and process the refund or replacement order. Our normal turnaround time is 5 business days.