Payments
Payment methods we accept:
PrintersChoice.ca accepts American Express, MasterCard, Visa and via PayPal. You can use debit and check cards issued by the companies above as well as their standard credit cards.
We also accept corporate purchasing cards as payment. These cards are typically used by corporations and institutions to better track purchases.
We do not accept international wire transfers, money orders, personal checks, cashier’s checks or any other payment method not listed above. We do not ship COD. We are unable to apply manufacturers’ coupons.
When will I be charged for my order?
Since we do not think you should pay for your order until it is actually on its way, PrintersChoice.ca will not charge you until your products are actually shipped.
If you have ordered multiple items and they are shipped in different packages, you may see separate charges. In this case, you will only be charged for shipping once and the separate charges will add up to your original total.
Debit cards – We do authorize funds from your account as soon as you place an order, which may affect the available funds in debit accounts. With most banks, these authorizations will usually reflect as a “pending” transaction until your order ships and is officially billed.
Please be sure to provide the exact billing address and telephone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.
Payment notification of Authorization: it is not a double charge!
When you place an order online, an authorization is automatically generated on your card statement to secure the funds for the merchant until the actual charge takes place. Your credit/debit card has not been charged at this point. You will only be charged at the time of shipment. In case you see two transactions on your statement, one of them will drop within 1-3 business days depending on your credit/debit card company policies. The first one is just an authorization; the second one is the actual charge.
Troubleshooting Failed Authorizations and Payment Declines
To protect your security and privacy, your bank cannot provide Printers Choice with information on why your payment was declined. Our Customer Service can help you verify if you entered your payment information correctly on your order. If there are no errors and the problem persists, you will need to contact your bank directly.
Contact your bank to resolve other payment issues even if:
• You have successfully used the same payment method on a previous order.
• Part of your order has already been charged and shipped successfully.
• You have funds available in your bank or credit account to cover the order cost.
You may take the following steps to resolve payment issues:
• Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? If you used a payment method on Your Account already, you may simply need to update some of the information. If you entered a new payment method, make sure you entered the number and other information correctly.
• Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first-time orders and high-value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
• Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.
• Contact your bank about payment authorizations and reserved funds. When you place an order with us, we contact your card’s issuing bank to confirm that your credit card has a valid number and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase.
If you make changes to your order, cancel items, or a multiple-item order ships in more than one shipment, your card may be authorized for each change and funds may be reserved against your account for each authorization.
Some banks have been known to hold these authorizations for 7-10 business days. If your payment is declining due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify for how long they hold authorizations, and request that they remove any extra authorization to free up funds in your account.
• Submit an alternate payment method for your order. If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order to another card.
Which taxes do you collect for each province?
The tax rate depends on factors like destination of the shipment and type of product. All items shipped to Canadian destinations are subject to the Canadian Goods and Services Tax (GST) at 5%.
In most provinces a provincial retail sales tax (PST) is applied on many goods and services. Its rate varies from province to province. In the provinces of Nova Scotia, New Brunswick, Newfoundland and Labrador, Ontario and British Columbia the PST is combined with the federal goods and services tax (GST) in a single harmonized sales tax (HST).
In the provinces of Manitoba and Ontario, the PST is called the retail sales tax or RST. In British Columbia, the provincial sales tax is called the Social Service Tax.
Tax rates for each province are indicated below:
| Province | GST/HST Rate (%) | PST Rate (%) | Combined Rate(%) |
| BC | 12 | n/a | 12 |
| Alberta | 5 | n/a | 5 |
| Saskatchewan | 5 | n/a | 5 |
| Saskatchewan | 5 | 7 | 12 |
| Ontario | 13 | n/a | 13 |
| Quebec | 5 | 9.5* | 14.5* |
| New Brunswick | 13 | n/a | 13 |
| Nova Scotia | 15 | n/a | 15 |
| Newfoundland & Labrador | `13 | n/a | 13 |
| Prince Edward Island | 5 | 10* | 15.5* |
| Northwest Territories | 5 | n/a | 5 |
| Nunavut | 5 | n/a | 5 |
| Yukon | 5 | n/a | 5 |
* In Quebec and Prince Edward Island the QST/PST is calculated on the selling price plus GST. Since you are also charged QST/PST on GST, the combined rate is higher.
Can an out-of-province vendor charge PST?
When taxable goods and services are sold and shipped to out-of-province customers, the sales tax that applies in the customer’s province or territory is generally applicable. Printers Choice is duly registered as a Provincial Sales Tax Vendor with each of the provinces which require registration, collecting and remitting sales tax accordingly.
When goods are sold at a discounted price, how do you apply tax?
Tax is calculated on the total selling price of each individual item. Therefore, when goods are sold at a discounted price, tax applies to the reduced price paid by the purchaser. In accordance with applicable tax laws, the total selling price includes item-level discounts, order-level shipping & handling charges and order-level discounts. For the purpose of computing QST/PST in Quebec and Prince Edward Island, the total selling price also includes any GST applicable to the total selling price.
Who is ultimately responsible for collecting and paying PST, the vendor or the purchaser?
Although the consumer pays the tax, businesses are generally responsible for collecting and remitting it to the government. The vendor is expected to register as a Provincial Sales Tax Vendor with each of the provinces they do business with and will be expected to collect and remit the sales tax accordingly.